The Modern Secretarial Skills and Effective Communication Skills course equips participants with a comprehensive toolkit for success in today’s administrative roles. This course blends essential secretarial skills with effective communication techniques, enabling professionals to navigate the complexities of modern office environments confidently.

Through a combination of lectures, hands-on exercises, and group discussions, participants will gain practical experience in both secretarial tasks and communication strategies. The course emphasizes the use of digital tools, enhancing participants' efficiency and productivity.

By the end of the program, attendees will be well-prepared to excel in their administrative roles, foster strong workplace relationships, and communicate effectively with a range of stakeholders.

This course is ideal for administrative professionals who seek to enhance their secretarial skills while also improving their communication proficiency, ensuring they are well-equipped for the demands of modern office environments.

Course Objectives:

1. Develop modern secretarial skills relevant to today’s office environment.
2. Enhance verbal and written communication skills for professional interactions.
3. Master digital tools and software for effective office management.
4. Learn techniques for organizing and prioritizing tasks efficiently.
5. Improve business correspondence skills, including email etiquette and formal writing.
6. Foster interpersonal skills to build positive workplace relationships.
7. Understand the importance of non-verbal communication in the workplace.

Target Group:

• Secretaries and administrative assistants looking to update their skills.
• Office managers seeking to enhance team communication and efficiency.
• Professionals in administrative roles who want to improve their communication techniques.
• Individuals preparing for a career in office administration.

• Introduction to Modern Secretarial Skills

  • Overview of essential secretarial skills in the modern workplace
  • The evolving role of the secretary in organizational settings

• Effective Written Communication

  • Crafting professional emails, memos, and reports
  • Understanding formal vs. informal communication styles
  • Best practices for clear and concise writing

• Verbal Communication Techniques

  • Enhancing speaking skills for meetings and presentations
  • Active listening techniques to improve interpersonal communication
  • Building confidence in verbal interactions with colleagues and clients

• Digital Tools for Office Management

  • Introduction to essential software (e.g., Microsoft Office, Google Workspace)
  • Utilizing productivity tools for task management and scheduling
  • Organizing digital files and implementing efficient record-keeping systems

• Organizational Skills and Time Management

  • Techniques for prioritizing tasks and managing deadlines
  • Creating effective to-do lists and workflow management
  • Strategies for maintaining an organized workspace

• Business Correspondence and Email Etiquette

  • Understanding the elements of professional correspondence
  • Crafting effective email communication with proper etiquette
  • Managing email overload and organizing inboxes

• Interpersonal Skills and Team Collaboration

  • Building rapport and fostering positive relationships in the workplace
  • Techniques for effective teamwork and collaboration
  • Navigating office dynamics and resolving conflicts

• Non-Verbal Communication in the Workplace

  • Understanding body language and its impact on communication
  • Using non-verbal cues to enhance interactions
  • Recognizing and adapting to the non-verbal signals of others

• Handling Difficult Conversations

  • Techniques for managing challenging discussions and feedback
  • Approaching conflicts with professionalism and empathy
  • Strategies for staying calm and composed under pressure

• Continuous Improvement and Professional Development

  • Identifying opportunities for ongoing skill development
  • Setting personal and professional goals for growth
  • Staying updated with trends in office management and communication